Terms of Use

Payment terms

These Terms of Use define the procedure for ordering, reserving and paying for the services offered by D.O.O. North Expedition on these pages, as well as the right to file a complaint. D.O.O. North Expedition reserves the right to amend these terms and rules. All changes will be applied on the payment page. The buyer is responsible for the accuracy and completeness of the data entered during payment.

The prices of the services provided to you by D.O.O. North Expedition, stated on the payment page, are expressed in euros ( € ) with VAT included.

The services provided to you by D.O.O. North Expedition do not include the costs you incur by using computer equipment and services to access the payment page. D.O.O. North Expedition is not responsible for the costs of telephone, internet traffic or any other costs that may arise from using the services.

Although D.O.O. North Expedition strives to give you the best possible offer, D.O.O. North Expedition cannot guarantee that the services will meet your needs. D.O.O. North Expedition also cannot guarantee that the service will be free of errors. If an error occurs, please report it to info@northexpedition.com or to the contact phone 068806343, so that we can resolve it as quickly as possible.

Payment methods

Payment can be made by payment cards - VISA, Maestro or MasterCard that support payment over the Internet. Card payment is carried out through the Presto Link service owned by PrestoPay d.o.o. in cooperation with NLB a.d., which processes transactions in a secure and certified manner via the Bankart Payment Gateway (hereinafter: Payment Gateway), by simply entering the payment card details.

After the card details are entered and the payment is confirmed, the transaction will be completed and the amount debited from your account within 24 hours of the payment made on these pages.

Check with the bank that issued your card whether your card supports payment over the Internet.

Security of card payments

The confidentiality of your data is protected and secured by the use of SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 256-bit data encryption. SSL encryption is a data-encryption procedure that prevents unauthorized access during data transfer. This enables the secure transfer of information and prevents unauthorized access to data during communication between the user's computer and the Payment Gateway service, and vice versa.

The Payment Gateway service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access. The Payment Gateway is certified according to the PCI DSS security standard prescribed by Visa and Mastercard rules.

Protection of data during card payment

When entering payment card details, confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol, applying the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards.

At no point are the payment card details available to the service provider. D.O.O. North Expedition does not store credit card numbers, and the numbers are not available to unauthorized persons.

3D Secure protection for all merchants and customers - The Payment Gateway uses the highest global standards of data protection and privacy. All merchants who use the Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchase. Customers' payment card numbers are not stored on the merchant's system, and the entry itself is protected by SSL data encryption. PCI DSS Standards - The Payment Gateway is constantly aligned with all the requirements of card organizations in order to increase the level of security for merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect the sensitive data of the cardholder throughout the entire payment process: from the moment the data is entered at the merchant's point of sale, during communications between the merchant and the relevant banks and card organizations, as well as the subsequent storage of that data.

Cancellation and right of withdrawal

By purchasing a service through the Presto Link service, a purchase agreement is concluded between D.O.O. North Expedition and the user. The user has the right to cancel the reservation and unilaterally withdraw from the agreement no later than 48 hours before the scheduled start of the tour. Cancellation is made by an explicit statement via the email address info@northexpedition.com. In the event of cancellation within this period, D.O.O. North Expedition undertakes to refund the paid amount in full, no later than 14 days from the date of receipt of the cancellation notice.

If the user cancels the reservation less than 48 hours before the scheduled start of the tour, or does not show up at the scheduled time (no-show), the paid amount is not refunded. The user has no right to cancellation or refund once the service has already been performed, but has the right to file a complaint about the service provided in accordance with the provision stated below.

Reservation and cancellation conditions

The user may submit all complaints about the service provided only to info@northexpedition.com. A complaint about a performed service may be submitted within 5 working days of the performance of the service. Cancellation of a reservation and refund of funds are possible exclusively under the conditions stated in the previous provision (cancellation no later than 48 hours before the scheduled start of the tour).

If D.O.O. North Expedition, at its own and absolute discretion, determines that the service cannot be completed, the sole and exclusive compensation shall be an estimated refund of the payment, based on the remaining time for the completion of the entire service.

Refunds

In the event of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, that refund is made exclusively via the same VISA, Maestro or MasterCard card that was used for payment. This means that, at our request, our bank will make the refund to the cardholder's account.

Privacy statement and collection of personal data

D.O.O. North Expedition undertakes to protect the personal data of customers, by collecting only the necessary, basic data about customers / users that are required to fulfill its obligations. All user data is strictly protected and available only to employees who need this data to perform their work. All employees and business partners are responsible for respecting the principles of privacy protection. By accepting these terms, the user expressly agrees that D.O.O. North Expedition collects the user's personal data that the user provides via the Presto Link service, in the manner and for the purpose described in more detail below.

D.O.O. North Expedition undertakes to protect the privacy of all its customers. D.O.O. North Expedition will, in accordance with applicable legal regulations, take all available measures to protect user data as well as data on payments made. The stated data shall be considered a business secret.

Purpose of storing personal data - we collect only the necessary, basic data about customers / users and data required for business operations and for informing users in accordance with good business practice and in order to provide a quality service. All data about users/customers is strictly protected and available only to employees who need this data to perform their work tasks. All employees of D.O.O. North Expedition are responsible for respecting the principles of privacy protection, in the sense of the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation) and the Law on Personal Data Protection (“Official Gazette of Montenegro”, no. 079/08 of 23.13.2008, 070/09 of 21.10.2009, 044/12 of 09.08.2012).

Basis and source for collecting personal data - in order to efficiently carry out the online sale of services, i.e. in order to realize it, it is necessary for each member to provide the requested data, all in the sense of the provisions of these Terms of Use relating to the purpose of collecting personal data. Personal data stored in the database is collected exclusively on the basis of information provided by users or members.

Retention period - personal data stored in the database is kept for an indefinite period, except in the event that any of the members exercises their right to erasure, i.e. requests, in electronic form via info@northexpedition.com, the deletion of their data from the database.

Data on the authorized person at the controller or processor - in the sense of the provisions of REGULATION (EU) 2016/679 (General Data Protection Regulation) and the Law on Personal Data Protection, the controller and processor hereby inform their existing and future members that, for all information regarding the provisions relating to the protection of personal data, they may contact the authorized person electronically: Darko Čolović, Executive Director - info@northexpedition.com.

Limitation of the rights and obligations of the controller and processor - the obligations and rights of the Owner of online payment may be LIMITED if such limitation respects the essence of fundamental rights and freedoms and if it represents a necessary and proportionate measure in a democratic society to protect: (a) national security; (b) defense; (c) public security; (d) the prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, including protection against and prevention of threats to public security; (e) other important objectives of general public interest of the EU or a member state, in particular an important economic or financial interest of the EU or a member state, including monetary, budgetary and tax matters, public health and social protection; (f) the protection of judicial independence and judicial proceedings; (g) the prevention, investigation, detection and prosecution of breaches of ethics in legally regulated professions; (h) a supervisory, inspection or regulatory function which is, even if only occasionally, connected with the exercise of official authority in the cases referred to in points (a) to (e) and point (g); (i) the data subject or the rights and freedoms of others; (j) the enforcement of claims in civil disputes.

Limitation of the rights and obligations of the user or member - the rights and obligations of the user or member of D.O.O. North Expedition may be limited if this is necessary for defense, national and public security, the prevention of criminal offenses, the detection and prosecution of perpetrators of criminal offenses, the protection of economic or financial interest, as well as for the protection of persons or the rights and freedoms of others, to the extent necessary to achieve the purpose for which the limitation is established.

Currency conversion statement (Montenegro)

Conversion statement - All payments will be made in euros ( € ). If payment is made by payment cards of foreign issuing banks, the transaction amount will be converted into the cardholder's local currency, according to the exchange rate of the Visa/Mastercard card organizations.

Dispute resolution

In the event that any legal dispute arises from the use of the services, you agree that an amicable resolution shall first be attempted. In cases where a resolution of the dispute cannot be reached in this way, you accept the jurisdiction of the Basic Court in Pljevlja.